Legal

Terms of Service

The agreement between your clinic and MedPilot AI. Written to be read, not skipped.

Last updated: 14 April 2026

1. Who these terms apply to

These terms govern your clinic's use of MedPilot AI ("Service"), provided by CyberFreezeDev ("we", "us"). By creating an account or using the Service, you agree to these terms on behalf of your clinic.

2. Your account

You must provide accurate registration details and keep credentials confidential. You're responsible for activity under your account. Notify us immediately of any unauthorised use at support@cyberfreezedev.com.

3. Subscription, billing, and refunds

  • Plans are billed monthly or annually in advance. Prices are listed on the pricing page and exclude applicable taxes (GST).
  • Founding-clinic pricing, where offered, is locked for the stated period and applies only to continuously active accounts.
  • You may cancel anytime; your plan remains active until the end of the current billing period. We don't offer partial-period refunds unless required by law.
  • We may change prices with at least 30 days' notice for existing customers.

4. Acceptable use

You agree not to:

  • Use the Service to send spam or unlawful communications, or contact patients without valid consent.
  • Attempt to reverse-engineer, resell, or sublicense the Service.
  • Upload malicious code or probe the infrastructure without written authorisation.
  • Use the Service for any purpose that violates Indian law or the terms of WhatsApp's Business API.

5. Data and content

You retain ownership of all clinic and patient data you upload. You grant us a limited licence to process it solely to operate the Service on your behalf. Our handling is governed by our Privacy Policy and DPDP Compliance statement.

6. Service availability

We target 99.5% monthly uptime for paid plans, excluding scheduled maintenance (announced at least 48 hours in advance) and outages caused by third-party providers (e.g., WhatsApp). Service credits for missed targets are available on request.

7. AI features

AI-generated content (summaries, draft replies, suggestions) is assistive, not authoritative. Clinicians must review any AI output before acting on it. We don't warrant AI outputs for clinical accuracy.

8. Termination

Either party may terminate with written notice. We may suspend accounts for non-payment after 14 days' notice, or immediately for material breach of these terms or applicable law.

9. Liability

To the extent permitted by law, our total liability under these terms is capped at the fees you paid us in the 12 months before the claim arose. We are not liable for indirect, incidental, or consequential damages.

10. Governing law

These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts at Coimbatore, Tamil Nadu.

11. Changes

We'll notify clinic admins by email at least 14 days before material changes take effect. Continued use after that date constitutes acceptance.

12. Contact

Questions about these terms: legal@cyberfreezedev.com.